Given that around 2.35 billion people will be using social media after 2020, it no longer makes any sense for businesses to ignore the importance of social media. No matter what part of the social media journey you're on, just starting out or a veteran – there's always room for improvement. With that in mind, here's ten ways to ramp up your social media presence.

Six Ways to Ramp Up Your Social Media Presence

Blog, Social Media Marketing

Given that around 2.35 billion people will be using social media after 2020, it no longer makes any sense for businesses to ignore the importance of social media. No matter what part of the social media journey you’re on, just starting out or a veteran – there’s always room for improvement. With that in mind, here’s ten ways to ramp up your social media presence.

1. Choose Your Social Media Platforms Wisely

If you’re running a corporate business consultancy, there’s probably not much point being on Facebook. Likewise if you’re running a largely B2B enterprise. Your organisation would be better off on LinkedIn. However, if you are running a B2C enterprise where the end user is the consumer, then Facebook makes complete sense. This is where consumers spend a lot of time interacting with consumer brands. As a general rule, if you are a visually-oriented field such as design, photography, art, food, fashion or travel – then platforms geared for visual triggers and sharing like Instagram and Pinterest might be for you. Twitter is suitable for any business that requires fast moving interactivity and conversation about products or services. That’s why banks, news agencies and transport companies tend to have a strong presence and following on Twitter.

Six Ways to Ramp Up Your Social Media Presence
It may seem like a good idea to put yourself onto every platform out there, but be selective about choosing your social platforms, according to where your audience is likely to be.

2. Keep Content Timely, Newsworthy and Visual

We can define newsworthy content as being what the audience wants to hear about. So for example, if you were running a home décor company, then you would profile some fashionable trends in lounge furniture this year.

Also important is timeliness. Create a calendar of relevant holidays, seasons and key dates for the general population and the industry. Integrate these into your content as well. In this case, write about trends in lounge furniture that make a perfect Valentine’s Day gift! Or track down the birth date of the person who invented the chesterfield sofa, and offer a competition on that day.

Don’t be afraid to ask your fans what they enjoy hearing about. Social media is a conversation not a one way street. Finally, keep the ratio of pictures and videos high – social media is predominantly visual.

3. Tell a Compelling Story

With the time line functionality of many social media platforms such as Facebook, it’s become easier to showcase the bigger picture of your business, including milestones in the company history, employees, changes and innovations and community activities. All of this can be great publicity for your business and be a compelling story on social media.

In this talk, grand daddy of online marketing, Seth Godin talks about how social media and the future of work and communication.

Six Ways to Ramp Up Your Social Media Presence
Don’t squander people’s attention with boring stories, keep it real and interesting.

4. Be Authentic

When interacting on social media, make sure that you use a tone of voice that’s appropriate for the interaction. This isn’t a place for stiff boardroom professionalism. Think of the community you’re dealing with, as being your friend’s friend. You would be friendly, warm and yet polite and respectful. The key to being social media savvy, is truly listening to what the community says and learning from it. The key is being a real person and not a cardboard cut out.

5. Treat Social Media As An Arm of Customer Service

Social Media nowadays is becoming more and more important to the daily running of organisations and small businesses. The more that you make your presence visible on social media, the more likely that your customers will find and interact with you there. After all, it’s cheaper and quicker than a phone call and it’s also publicly visible.

There is a risky part of social media for businesses. If a complaint or gripe goes unanswered, it will reflect badly on that business in terms of customer service. So always stay vigilant on social media and have a polite, helpful and useful response ready. Don’t be tempted to be apathetic or less than helpful – as you’re responding on a public forum, this will only have a negative impact on the brand’s image.

A variety of interesting sorts are on social media platforms, engage with them but beware of trolls

6. Measure Your Impact

There’s no use in having a social media presence without measurement, to ensure that it’s effective. Use Google Analytics and third party applications to track and measure your performance across time frames and with different campaigns. Only then can you accurately gauge the success of your social media campaign.

Effective social media marketing can be a lot more tricky than meets the eye. For comprehensive advice on how to improve your presence on social media, speak with me today.

Is your content working hard and producing good enough results for your business? Find out with a free content audit!

Ten Lessons To Learn About Pinterest From Top Storytellers

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Pinterest is nowhere near as popular as Instagram, however its a repository of quirky, unusual or weird art and online discoveries can cavort together. If you have images that convey a story in a spectacular or unique way – these images will do well on Pinterest. Here are ten tips for getting the most out of Pinterest from the people who rule the roost.

1. Have a sense of humour

Copywriter Tiffany Beveridge created a board called ‘My Imaginary Well-Dressed Toddler‘. She repinned photos from fashion editorials and created an instant cult classic in Quinoa, her imaginary daughter.  The moral of the story: don’t be afraid to be amusing or satirical, it will get you followers. Click image to see more

”Though their chances were slim, Quinoa generously invited Sauté and Gouda to bring their A-game and join the lineup of potential dates for the preschool prom”

2. Use Secret Boards

Secret boards are private and are invitation-only. This can be handy for a private collaboration area. You could leverage this by creating a VIP area for customers or colleagues to contribute to their own private board. This is perfect for businesses like landscape gardening, wedding planning, interior decorating and design.

3. Aim to Thrill and Amaze

Pinterest is about adding and curating beautiful images that will thrill, inspire and amaze people. This is taken to epic proportions by Pinterest maven Karen Nyberg. She’s a A NASA astronaut, who posted images of earth onto Pinterest from space.  Now you obviously can’t pull that sort of rabbit out of the hat – but you get the point, right? Click image to view more.

4.Use Portrait Images

The way that Pinterest is structured, it gives preference to tall photos. Photos that are taller than they are wide, are going to display in a much more eye-popping way. So that means you should pin portrait photos rather than landscape and use dark borders around photos. This will make the images more conducive to repins and likes.

5. Be Prolific and Polite

Pin regularly on a variety of topics. This will increase the likelihood of people liking and following you. Also, you should repay interest by repinning, liking and following people in kind. Interior Designer Maryanne Rizzo does this very well, for her 9 million followers she curates pins and with her sharp eye for design, manages to inspire and educate her followers. Click image for more from her.

6. Target Women

Women pin the most frequently and are the most prolific users of Pinterest. Therefore targeting women on Pinterest is a no-brainer. It’s perfect for boutique and bespoke offerings in fashion, education, art, interior design, craft DIY, food, wine beauty, home décor. Case in point is Suzy Brookes who offers teacher resources and learning strategies to 15,000 followers.

Women use Pinterest far more frequently than men

7. Kill Your Darlings

Be ruthless with your products and only showcase the best ones on Pinterest

Don’t post every single product image in the inventory to Pinterest. Be ruthlessly selective in your choices. Nobody wants to see that except you! Pinterest isn’t about blatant self-promotion, it’s about adding and curating pictures that will inspire and amaze people.

8. Throw Out the Brand Rule Book

The worst thing you could do is come across as touting products or services. Instead, you should keep pins interesting and their descriptions thought-provoking. Trey Ratcliff is generous with his photo sharing and licensing rules and offers his own stunning photography to his 4.7 million followers. He does so in a warm and inclusive way that encourages people to follow him.

9. Create Image Mash-ups

Mash-up several compelling images into a vertical block. This is perfect for showing a step-by-step process or before/after shots. Sellers on Etsy do this very well.  Ren Mitchell is a crafty DIY extraordinaire who offers up step-by-step images on how to make cool jewellry and bespoke art. See more by clicking on the image.

10. Be Mysterious

A good image is like dangling a carrot in a starving person’s face. However if the description underneath provides all the information they need, nobody will click through to the website. Instead in the description, you should deliberately withhold the full story to encourage click-throughs.

Is your content working hard and producing good enough results for your business? Find out with a free content audit!

Six creative ways to get more customer testimonials

Six creative ways to get more customer testimonials

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The most effective way to grow your audience is through the power of testimonials. Testimonials are the old-fashioned way to build reputation and legitimacy for your brand. Sometimes the old-fashioned methods of marketing are the best ways!

Although without the right tools at your disposal, getting testimonials can be like pulling teeth. The most effective ways to get testimonials is to leverage the power of the internet.

​ 1. YouTube Unboxing Vlogs

Probably the most powerful customer review or testimonial at the moment is an unboxing video review on YouTube. This kind of review entails a vlogger literally receiving a package from a brand and then unboxing, assembling, using and assessing the product for the first time, while filming for YouTube.

This form of review is ideal for consumer tech, FMCG or retail brands. Building a vlogger outreach component into your marketing strategy will pay dividends, with increased sales. This is because having a prominent and popular vlogger endorse your products in the video is a bit like the holy grail for marketing right now.  It is possible to sponsor an unboxing segment on vlogs, but that makes it less genuine.

B2B brands can still get in on the action with vloggers and user-generated storytelling too, it just requires a little more creativity in the approach. 

You could ask permission from the Vlogger to use their vlogs on their own social channels and to quote the most praiseworthy parts as text-based testimonials on their website. This could lead to relationship-building with the prominent blogger, and them being aware of your brand. This is how genuine collaborations and vlog reviews happen. Become a fan of theirs first and share their content. Then, after a few months of doing this, you have some leverage to ask for a review.

Six creative ways to get more customer testimonials

​ 2. LinkedIn Recommendations

Linked In recommendations are great. However you can’t leave a recommendation for a company page, only for individual people. Nonetheless, this is a fantastic opportunity if you happen to be an owner/operator or sole trader.

For larger organisations, it’s still possible to leverage Linked In for company reviews. Encourage individual employees to ask for testimonials from clients regarding specific projects they worked on. Then obtain permission from these individuals to use these testimonials on the testimonials page of the organisation’s website. 

3. Facebook Reviews

If you have a Facebook page and you’re setup using the business template, then your page automatically comes with a tab for testimonials.

You can rearrange the order of these tabs and how they appear on your Facebook page by going to settings and then selecting templates and tabs. From there you can move around your tabs so that reviews/testimonials appear at the top. Then you can ask your followers to leave you a review. 

4. Incentivise customer reviews online and offline

When a customer purchases from you online or in-person, use that opportunity to encourage them to provide feedback. This could be printed on the back of a receipt. Or the prompt could be in the form of an automated email that triggers after a customer completes the website’s check-out or receives their goods in the post. Incentivise this process by offering the chance to win a prize.

Six creative ways to get more customer testimonials

5. ​ Scrape the internet for reviews

Lots of reviews and feedback will remain hidden from your business without digging on the internet to find them. These reviews could be on message boards such as Reddit, industry forums, blog posts, comments under news articles or in social media.

The best way of getting to these reviews and testimonials is by using Google Alerts and Social Mention. You can set up email notifications for specific keywords related to your organisation, such as product or service names, the names of senior leaders in the organisation or any other term you like. 

6. ​ Online directory websites

Common search directories such as Yahoo LocalYelp and Google My Business allow customers to easily provide feedback and testimonials. In the case of Google, the more reviews people give your business, the more your organic search ranking is boosted. So this is one reason to encourage Google reviews.

It is possible to triage and respond to negative feedback or reviews from this platform and get notifications when a new review comes in.  It’s always a good idea to have an updated listing on these websites, as it’s just another way for the customer to reach you online.  In your print and email marketing you can guide customers to leave a review on Google to gain more reviews over time.  

Six creative ways to get more customer testimonials

A word of warning about negative online reviews

Despite all of the praise-worthy and heartening feedback left by clients, opening up multiple platforms for online reviews comes with its own risks. You can mitigate against these risks by subscribing to email notifications from these platforms. This will inform you when a new review comes through. When a negative review comes in, ensure that you provide prompt, helpful and positive response to the individual.

Instead of avoiding the issue, address it honestly and humbly and always turn the negative feedback into a positive for the business. The only way that a brand can succeed is by understanding when a part of the process, product or service is broken and then taking the necessary steps to fix this internally. View it as a positive if it ultimately makes your organisation better.

So are online reviews and testimonials worth the effort? Absolutely! Not only are they great for building brand reputation, negative reviews can be used as a powerful learning curve for the business, with the potential for positive outcomes.


Do you want help to find customer feedback and use it to the fullest in your business? I offer a free content audit, which can show you how you can leverage all of your existing content. What’s great and what should be improved. 

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6 ways to stimulate social media engagement

6 ways to stimulate social media engagement for the real estate industry

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Here’s an industry guide on how to structure your social media and content strategy for the real estate industry. In my experience, employing these tactics will help you to get the best outcomes, such as qualified sales leads and call-back requests.

1.   Plenty of visual and video content

This principle is really a no-brainer. It applies equally to all industries. Visual and (even better) video content are the clear winners for engaging with prospective buyers.

Research shows that 74% of social media marketers use visual assets in their social media marketing, ahead of blogs (68%). And Tech giant Cisco projects that global internet traffic from videos will make up 80% of all internet traffic by 2019.

The importance of great quality renders of the interiors and exteriors of the homes/buildings can’t be emphasised enough. This is the bedrock of any real estate social strategy. From these renders you can build stories about the new development that are future-focused and aspirational.

In terms of generating this high quality visual and video content – many real estate developers enlist the help of a creative design agency. Although your social media manager should able to generate this content themselves using affordable or free tools like Canva and HitFilm Express.

6 ways to stimulate social media engagement for the real estate industry

2.   Updates on construction through timelapse footage 

Social media updates on construction will help to allay the concerns of prospective buyers. This is particularly important for buyers who have already made a deposit. These people need reassurance that the build is all going to plan and that they can move into their amazing new home on schedule. 

Social media is a way to showcase construction progress through the use of timelapse footage of buildings going up. Not only does it have a practical purpose of addressing buyers concerns, but it’s also a remarkably engaging piece of visual storytelling which can be used in a multitude of ways. A timelapse could be pitched as a part of a media kit to real estate media, used in the property or development ad, or used on social media.

Timelapses demonstrate the competency and care taken by the developers and all those involved in the construction process too. Failing the ability to obtain timelapse footage, the next best thing is still images. 

6 ways to stimulate social media engagement for the real estate industry
An example of a Facebook post I created, containing a timelapse video and used in both a paid campaign, with the mainstream media and in organic Facebook posts.

3.   Don’t forget the middle of the sales funnel

Although a lot of time and effort goes into attracting prospective buyers, not as much effort goes into maintaining the communication once the customer is over the line and has put down a deposit. 

This is a mistake, because there is a huge opportunity that is missed. The interim period between putting down a deposit and the settlement date is a great time to nurture and grow the relationship between the developer and the buyer.

This is “middle of the funnel” time. It’s an opportunity to inform and entertain people about their new neighbourhood. You could provide future-focused content about the community in five or ten years time. This allows prospective buyers to get the complete picture of the economic, social and cultural landscape they will be experiencing once they move in.

You could use a private Facebook group or a segmented eDM for specific buyer profiles such as owner-occupiers or investors, or local versus foreign buyers. Then you can provide content relevant to this audience in a language they will respond to. This builds thought leadership for the brand, and generates a sense of anticipation from buyers about what’s to come. Also this tactic makes the audience feel valued and listened to. As they should, after all they’ve just committed to making possibly the biggest purchase of their life from your brand! 

4. Quizzes and Surveys

Traditionally, quizzes and surveys on social media are treated with disdain across the board. They are considered to be fluffy, silly and pointless. 

But the truth is that quizzes and surveys can yield some of the most valuable insights into the audience. This is the “top of the funnel”, awareness and consideration phase.

It’s important to note though that you mustn’t make the quiz overtly promotional. This is an exercise in giving people a fun exercise to do, while also providing them with information about your product along with other general information. It’s infotainment, but if it’s too promotional you won’t get any quiz completions – don’t treat people like they’re stupid! Assume they know as much as you do about marketing.  

An example of a good quiz:

For a new development showcasing luxurious apartments with over 50 apartment plans on offer, a social quiz could be about ‘What kind of apartment décor suits your personality?’. 

The quiz can match personality traits and behaviours to different kinds of interior design trends along with beautiful images. You could also talk about the different design options in your brand’s new development.  

There’s no scientific veracity to this kind of quiz; it’s purely for fun. But, as a result of the quiz answers you can find out the most popular design preferences for your audience, their motivations and desires, and their age, gender and other demographic information. 

At the end of the quiz you can include a lead form which when completed allows them to get a call back from your sales team about the properties (subtly) mentioned in the quiz. 

5. Embrace marketing automation

It’s possible through the almighty power of marketing automation to sync and organise all of your sales leads, email subscribers and social media followers into one CRM. This means that you can see a clear pathway through the sales funnel for each customer. 

This has the advantage of offering the ultimate in transparency across teams. Or, if you would like to keep it simple, you could set up automated zaps using Zapier. This will ping or trigger a certain action, once a certain marketing action is taken. This is relatively easy to set up and requires no coding experience. It can automate an enormous range of actions from Google’s products, many CRMs and payroll programs, social media, scheduling apps, you name it. 

Using bots to complete your marketing activities for you is highly effective. You can implement a bot as a chat pop-up on your landing page which will speak to visitors and segment them, without you having to lift a finger!

Bots nowadays can be made to sound human and natural and can be used on Facebook messenger and in your website chat for great results. It has gotten to the point now where it’s difficult for people to distinguish between a bot and a real person. 

6. Sync your media and social strategies

Sales leads through Facebook will peak when positive news coverage appears in the national news media. 

Make sure that your media strategy harnesses plenty of milestones and opportunities to get the message out there. The mainstream media still hold some clout in terms of building the reputation of your real estate brand. All positive news coverage should be shared on social media and reflected upon through the brand’s lens, in order to increase sales and engagement.

I hope you have found this guide to social media marketing helpful for your real estate business. If you would like a fresh perspective on your marketing, get a FREE CONTENT AUDIT today, give me a call on +61 3 9028 7745 or message me below


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Push your social media to work harder, better, stronger over the holidays

Push your social media to work harder, better, stronger over the holidays

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The lead up to Christmas and the holidays is the biggest time of year for retailers. This is prime time to use social media marketing to gain new customers and brand advocates. Social content is a vital part of the overall marketing mix. To help you to make the most of the busy period, have a read of the following tips.

1. Build genuine trust with your audience

During the silly season, you could noisily tout your wares like a old lady brandishing fish in a village market. Or you could use your social media to listen to the chatter and conversations about your brand. Then respond and attempt to create a personalised, generous and positive interaction.

Unlike other forms of marketing, social media is a two-way dialogue with evenly distributed power dynamics. It’s all well and good to blatantly sell on social media, but if the storytelling around your offer is non-existent, then your posts won’t resonate with your target audience.  

​ 2. Plan, plan and then plan some more

In order to win market share, it’s a great idea to start planning early. The earlier you begin planning, even as early as July or August, the more your business stands to gain out of the holiday period.

When you start early, it’s easier to avoid getting bogged down with BAU  operational needs. Instead you should focus with laser-sharp  awareness on long-term strategic marketing goals. Also social advertising and search marketing gets expensive in December. So filling the top of the funnel in July makes more sense!

​ 3. Don’t be afraid to get creative

The more creative and edgier your holiday season offerings are, the more likely your business will be to stand out, in a crowded room of competitors all tooting their own horns.

4. Don’t forget brand storytelling

In amongst all the excitement (and pressure) of having to make yearly sales targets for the year, it’s possible to lose sight of the long-game of growing and nurturing brand advocates and fans. The holiday season isn’t just for selling stuff. It’s about building loyal customers who continue to come back time and time again.

5. Remarketing is important

Remarketing strategies through social media and PPC are going to attract huge returns during this time. In other words, the more frequently a relevant target audience sees your message, the more likely they will be to buy from your business. So make sure you wow them in your ads, so that they remember your brand.

​ 6. Combine social with search

Search marketing is where you can really see some sales conversions. So be sure to change up your keyword strategy so that it’s relevant for the holidays. Also you should adjust your social strategy so that it’s relevant.

7. Social ads are a must

Even if your social strategy only goes so far as organic posts, it’s always a good idea to initiate a paid campaign over the holidays. This is when the majority of shoppers will be primed and ready to purchase. Sweta Patel of Silicon Valley Start-Up Marketing found that social conversions can increase from 0.6% to almost 20% from social ads alone.

Christmas online is akin to a fluorescent nightscape in Tokyo…its LOUD!

8. Up the ante with your ads

Your ads need to be memorable. To do that they must stand out and be compelling for prospective customers. Split test a broad variety of ad copy and artwork combinations, to find that magnificent combo that your audience resonates with.

9. Think broader than social media for your overall marketing

Social media platforms will be thoroughly saturated over the holiday period. So in your holiday marketing strategy, be sure to integrate unexpected guerilla marketing campaigns, and competitions to spice things up.

10. Consider Facebook groups for people with specific interests in your business.

After all, people prefer to purchase from an individual and not a company. They would like to engage in a two-way dialogue with an individual who can help them, not a nameless social account. Any sort of selling in this group needs to be incredibly laid-back and a subtle for it to be effective. The primary goal here is to resolve challenges that people face by offering solutions.

11. Email marketing and social combined are a cash-cow

Gift card offerings, competitions and last minute offers to email subscribers and via social are going to be highly effective for revenue growth. Start testing and retargeting your ad groups as soon as possible, to get the most out of that opportunity.

12. Scarcity works

Create limited time offers and limited stock offers to generate FOMO with your target audience. Create a limited number of coupons or exclusive offers that are only available until a certain date.

13. Visit and engage with people in niche online communities

Are you selling rental furniture to a young Uni crowd? Then visit the forums of a subreddit and post valuable information there. Avoid any kind of sales approach and instead aim to be solutions-oriented. Take a personalised approach to resolving challenges.

“We’ll just hold up these empty signs and smile…hopefully nobody will suspect anything”

I hope that this guide to surviving the silly season helps you to seize the opportunities of email marketing, copywriting and content marketing. Get in touch with me today to see how we can blow the cobwebs out of your content marketing strategy!  


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